Kutana offers support from 9am to 5pm, Monday to Friday (excluding public holidays). Our support technicians have direct access to our software developers to ensure that issues can be dealt with in a timely and efficient manner.
All support issues must be described in writing and logged in our support system with appropriate supporting files.
To raise a support issue, email email@example.com. Your email will immediately be logged in our support and bug-tracking database and you will be sent a reply to confirm that our systems have received your support request.
In urgent cases, you may call for support via our switchboard on 0333 202 0971.
Please note that we will always require a case number (issued by our systems on receipt of your emailed support request) in order to discuss any aspect of the problem.
Frequently Asked Questions
Can we pilot the product?
Yes, our normal process of a deployment will include a pilot project where we can train the pilot users and after feedback make any changes to any configurations if necessary. We would normally recommend up to 20 users.
What training is needed for our users?
We will train a trainer in your firm and will give you digital training guides. Kappris is very intuitive to use and can be learnt from watching online video tutorials.
What type of support will I receive from you that’s included in my subscription fee?
Included in your subscription fee you will always receive ongoing and timely support as well as any updates that are needed. Over time, software must change to adapt to its environment. We are a Microsoft Partner and will always keep you updated with any new iterations and upgrades, including any new features that are developed.