Frequently Asked Questions
Can we pilot the product?
Yes, our normal process of a deployment will include a pilot project where we can train the pilot users and after feedback make any changes to any configurations if necessary. We would normally recommend up to 20 users.
What training is needed for our users?
We will train a trainer in your firm and will give you digital training guides. Kappris is very intuitive to use and can be learnt from watching online video tutorials.
Can Kappris integrate with my DMS (document management system)?
If you use NetDocuments or iManage, then yes! Kappris removes unfriendly file names from your DMS and make it easier to find your documents. It forces documents to be stored in your DMS into a client matter workspace with meaningful file names.
What type of support will I receive from you that’s included in my subscription fee?
Included in your subscription fee you will always receive ongoing and timely support as well as any updates that are needed. Over time, software must change to adapt to its environment. We are a Microsoft Partner and will always keep you updated with any new iterations and upgrades, including any new features that are developed.
How often will I get updated software from you?
We deliver four updates per year, once per quarter, so you can be assured that you have the latest features.
What are the minimum requirements for Kappris to work?
Windows 7, 8.1, 10, Windows Server 2008 R2, 2012, 2016, 2019 and we support 32-bit versions where appropriate.
What versions of Microsoft Office is Kappris compatible with?
Kappris is compatible with 2013, 2016, 2019 and Office 365, both 32- and 64-bit.
Is Kappris an Add-in?
In Outlook, Word and Excel, Kappris is a COM add-in. Since 2017 the Add-ins have been completely re-written to ensure they have a low overhead.
Can Kappris work with Azure?
The short answer is, yes!
Does Kappris work with Citrix?
Yes, we have many clients using Citrix.
Do you have bug reporting?
We have included ‘bug reporting’ so we take a proactive approach to support calls and liaise directly with your helpdesk.