Kutana offers support from 9am to 5pm, Monday to Friday (excluding public holidays). Our support technicians have direct access to our software developers to ensure that issues can be dealt with in a timely and efficient manner.
All support issues must be described in writing and logged in our support system with appropriate supporting files.
To raise a support issue, email firstname.lastname@example.org. Your email will immediately be logged in our support and bug-tracking database and you will be sent a reply to confirm that our systems have received your support request.
In urgent cases, you may call for support via our switchboard on 0333 202 0971.
Please note that we will always require a case number (issued by our systems on receipt of your emailed support request) in order to discuss any aspect of the problem.