Tozers Customer Story

Tozers Customer Story

The Challenge

DWF LLP is a multinational law firm headquartered in Manchester with 30 offices across the world. The firm has been ranked the 10th overall most innovative legal business in Europe in the 2017 Financial Times Most Innovative Lawyers Report and scored highest of all firms in Europe for innovation in the business of law.

Printer refresh created more opportunities than thought possible.

In around 2013, firm needed to refresh its scanner/copier/printers (MFPs). There was a requirement to introduce more colour printing devices and at the same time there was concern of increasing print costs by accidentally sending prints to colour.

The challenge at that time was not only managing the increased costs of colour printing, but the software development involved in handling the print macros for the different paper trays and types of documents.

Jonathan Splatt, IT Manager, says

“We have more than 20 printing devices across three locations. We had created our own macros in Word to enable users to easily print various types of documents, for example, a headed letter along with a plain copy for the file. It became apparent that we couldn’t sustain the amount of time needed from the IT team to re-write the macros for any new and additional printing devices. The macros also had to be deployed across 150 PCs which was a pain to update and manage, so we wanted a system that could more easily be centrally managed and deployed to users.

Kappris was the solution that we chose, and it continues to be the software of choice many years later.

We wanted a system that made it easy for users to print the jobs that they wanted without having to alter any settings and allowed us to keep accidental printing and wastage to a minimum. Kappris allows us to write complex printing configurations for document types and publish those print options to the users in a very easy way.

If we were to lose Kappris then I would dread to think how many hours it would take for us find alternative solutions.”

Reduced printing is a natural by-product

Kappris enforces default print settings and one of the easiest processes to gain quick benefit from is email printing from Outlook. Kappris will print, by default, only the last two emails in a thread and duplex the job automatically. There are options for the users to change this should they need to, but the default setting has reduced paper and print wastage immediately.

Jonathan says, “Previously the users would have had to manually choose which pages they wanted to print – which they invariably never did – so a lot of paper ended up in the confidential waste bin or in a file which ultimately was going to end up in paid storage.”

Digital stationery is now the default

The firm wanted to protect its brand and ensure that all letters that were sent electronically were on letterhead. Kappris made it easy for the users to print documents to electronic stationery and, in fact, this became the default selection.

Jonathan Splatt explains: “Some of our staff were printing letters on letterhead and then scanning in the documents so they could attach a PDF to an email. This is obviously very time consuming and we found that sending electronic stationery is becoming more normal practice.

We are now able to include our electronic stationary by default, enabling letters to be turned into a pdf and attached to an email. If a user wishes to print the same letter to pre-printed stationary, we have configured Kappris to automatically hide the electronic letterhead at the point of printing. Our users get the best of both worlds and they can choose at the end of the process whether they want a post letter or an email letter.

Standardisation of the Kappris system makes it very easy for the users regardless of which printer they’re using.”

“Kappris simply solves so many issues for us. We can’t do without it.

More often letters are being sent by email rather than in printed hard copies in the post.

Our users have personalised printing options that reduce paper and reflect the Tozers brand.

Paper light is in our future and Kappris will be a key solution to helping us achieve our goals.”

Jonathan Splatt

IT Manager, Tozers

Taylor Wessing Customer Story

Taylor Wessing Customer Story

The Challenge

A leading international law firm, with a forward thinking approach to serving clients, Taylor Wessing think creatively about business issues and are constantly looking for new and better ways to add value with innovative solutions.

The firm approached us requesting an easy-to-install software solution that was future proof and would give Taylor Wessing staff a more flexible user experience, increasing efficiency.


The Solution

Working very closely with the firm, we piloted Kutana with a focus group of users to ensure it met their needs and reduced the time taken to complete tasks, making their working environment more agile and processes easier and more efficient.

Short training sessions were given to new users, transferring knowledge to ensure they were satisfied with the pilot, which was then rolled out across the law firm.

Kappris also reduced Taylor Wessing’s environmental impacts – increasing productivity and increasing the agility in working for solicitors at the firm.

Using Kappris, Taylor Wessing has:

  • Increased employee efficiency
  • Provided training and knowledge transfer
  • Reduced the time taken to complete working processes, across the firm
  • Reduced environmental impact


“The user experience that Kappris has offered our staff has transformed our working processes, making users far more efficient and agile in their day-to-day tasks.”

Stuart Walters

CIO, Taylor Wessing

DWF Customer Story

DWF Customer Story

The Challenge

DWF LLP is a multinational law firm headquartered in Manchester with 30 offices across the world. The firm has been ranked the 10th overall most innovative legal business in Europe in the 2017 Financial Times Most Innovative Lawyers Report and scored highest of all firms in Europe for innovation in the business of law.

DWF’s initial challenge was to make cost savings of two products rolled into one to rationalise solutions.

Because of the acquisition of other firms, it became apparent that legacy technologies were causing increasing costs in infrastructure and, ultimately, slowing any deployment of print applications to the newly acquired users.

DWF’s print solutions managed the printing macros from applications to the printers (MFDs) and email thread printing. The printing software would ultimately replace the solutions from two separate products across a large infrastructure. The new solution would improve IT support and management by simplifying the user experience.

The implementation, roll out, training and scalability of the solution across the large and geographically spread organisation was a factor in choosing the right product.

The firm wanted evidence of the cost saving of using electronic stationery and email printing at a granular level with detailed reports.

User productivity is a major concern, especially with the increased expectation to use electronic stationery with signatures. A solution was needed that was also easy roll out across remote desktops and intuitive to use in a homeworking and flexibility office environment.


The Solution

A successful pilot was set up and run within a few weeks with 200 people in a newly acquired business in one location.

Kutana worked closely with the IT team of DWF and members of the newly acquired business to understand the detailed print processes and configure Kappris to suit the needs of the users.

The users quickly gained the benefit of Kappris as the software replaces the default print option in all applications. This means fewer clicks were needed to print documents and integration is seamless. The solution was used and tested with any required configuration before rolling across the firm, office by office location.

iManage integration makes it easier for the users to identify their documents from a ‘follow-me print queue’. This has resulted in fewer mis-prints of unwanted documents and enhanced savings in both time and money.

Kappris is ‘client’ software and integrates with all applications. It was easy to make it the default printer driver so that it became intuitive to use. 


“Printing is a utility job that if it doesn’t work correctly is a major headache to the firm.  We already had benefits of print management solutions but the legacy technology was onerous on our infrastructure capacity to easily extend the applications to new users.  By switching to Kappris we have been able to not only match what we had but achieve greater savings because the system is so user-friendly.”

“A quick win is that the system has default printing options based on templates which helps adapt the user behaviour to the requirements of the firm and this has instantly made savings in the business.

“The reporting is derived from user’s print choices in all applications and we can now see, for example, who and how many documents are being ‘printed’ to electronic stationery rather than paper.  This has helped us quantify the cost and time savings and demonstrate the benefits to our users.

“The iManage integration has reduced printing of duplicate documents by looking up the naming convention and making it easier for the users to identify their jobs.”

Richard Hodkinson