Wright Hassall Customer Story

Wright Hassall Customer Story

Wright Hassall is a full service law firm, serving regional and national clients from their Headquarters in Leamington Spa. There are 250 people across the firm, working from iManage as their Document Management System and using Canon MFDs.

The Challenge

Wright Hassall has been using Kappris since 2013 as part of their print management project and made huge gains in controlling paper, print, ink and time costs. The long-term challenge is to continuously reduce and ultimately remove paper from the business.

In 2019 the challenge was to have staff working from home (or anywhere) but without the reliance on paper, printers and paper processes.

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The initial implementation of Kappris was in 2013 to remove legacy macros and streamline print and device management.  Since that time, Wright Hassall has benefited from the continued development of Kappris which lead to an easy upgrade path.


Using the e-signature feature of Kappris has sped up document production within the firm.  PAs and lawyers can now sign their own documents with a click of a button from within the office application. 

There is no longer a need to print a document for signature then later scan the hard copy to send on digitally, and thus leaving behind a hard copy to either file or shred.

The e-signature feature works particularly well with electronic stationery from an intuitive-to-use toolbar in Word then securely converts to PDF.

Sending out signed letters and legal forms, in a PDF format, by email is now a very quick and easy process.

“Using Kappris e-signatures has given us assurances that we are operating securely whilst working through unprecedented changes.”

James Hamilton

Head of IT, Wright Hassall

User Friendly

The minimum amount of training is needed which benefits homeworkers and inducting new staff during the pandemic.

Wright Hassall users were given a 10 minute training session.  This briefing was all that was needed for users to pick up the features of Kappris and they were using it immediately when they returned to their desks.  

This training has given the users a positive attitude to a new way of working and helped to reduce the need for IT resource to guide users on how to use the software.


The support and development team at Kutana were available to answer and guide Wright Hassall during the initial learning curve on how to use the administration tools. 

The Kutana development team periodically release software enhancements and the firm has been eager to implement these.  The firm has also been impressed that they have always been on hand if there is a problem or a better way to add features.

“Kappris is a really valuable time saving tool.  We have to sign and certify a wide range of documents on our transactions. Kappris allows me to very quickly sign and send my documents at the click of a button “

Lucie Byron

Partner, Banking and Finance Team, Wright Hassall

“I feel that my team trust me to complete a document on their behalf now that I have delegate rights to their signatures.  I can now do so much more in my role to support the fee-earners in my team.” 

Sarah Cottey

PA & Secretarial Team Leader, Wright Hassall

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If you’d like to chat to us about how our technology can make a difference to your firm, or would like to join our mailing list for our blogs or events, then please get in touch.

DWF Customer Story

DWF Customer Story

The Challenge

DWF LLP is a multinational law firm headquartered in Manchester with 30 offices across the world. The firm has been ranked the 10th overall most innovative legal business in Europe in the 2017 Financial Times Most Innovative Lawyers Report and scored highest of all firms in Europe for innovation in the business of law.

DWF’s initial challenge was to make cost savings of two products rolled into one to rationalise solutions.

Because of the acquisition of other firms, it became apparent that legacy technologies were causing increasing costs in infrastructure and, ultimately, slowing any deployment of print applications to the newly acquired users.

DWF’s print solutions managed the printing macros from applications to the printers (MFDs) and email thread printing. The printing software would ultimately replace the solutions from two separate products across a large infrastructure. The new solution would improve IT support and management by simplifying the user experience.

The implementation, roll out, training and scalability of the solution across the large and geographically spread organisation was a factor in choosing the right product.

The firm wanted evidence of the cost saving of using electronic stationery and email printing at a granular level with detailed reports.

User productivity is a major concern, especially with the increased expectation to use electronic stationery with signatures. A solution was needed that was also easy roll out across remote desktops and intuitive to use in a homeworking and flexibility office environment.


The Solution

A successful pilot was set up and run within a few weeks with 200 people in a newly acquired business in one location.

Kutana worked closely with the IT team of DWF and members of the newly acquired business to understand the detailed print processes and configure Kappris to suit the needs of the users.

The users quickly gained the benefit of Kappris as the software replaces the default print option in all applications. This means fewer clicks were needed to print documents and integration is seamless. The solution was used and tested with any required configuration before rolling across the firm, office by office location.

iManage integration makes it easier for the users to identify their documents from a ‘follow-me print queue’. This has resulted in fewer mis-prints of unwanted documents and enhanced savings in both time and money.

Kappris is ‘client’ software and integrates with all applications. It was easy to make it the default printer driver so that it became intuitive to use. 


“Printing is a utility job that if it doesn’t work correctly is a major headache to the firm.  We already had benefits of print management solutions but the legacy technology was onerous on our infrastructure capacity to easily extend the applications to new users.  By switching to Kappris we have been able to not only match what we had but achieve greater savings because the system is so user-friendly.”

“A quick win is that the system has default printing options based on templates which helps adapt the user behaviour to the requirements of the firm and this has instantly made savings in the business.

“The reporting is derived from user’s print choices in all applications and we can now see, for example, who and how many documents are being ‘printed’ to electronic stationery rather than paper.  This has helped us quantify the cost and time savings and demonstrate the benefits to our users.

“The iManage integration has reduced printing of duplicate documents by looking up the naming convention and making it easier for the users to identify their jobs.”

Richard Hodkinson


Get in touch

If you’d like to chat to us about how our technology can make a difference to your firm, or would like to join our mailing list for our blogs or events, then please get in touch.